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Step 1. Account Setup

If you do not have an account with Kaleyra yet, create an account here. Follow their WhatsApp onboarding doc here to get the setup done. Their onboarding setup will help you create a Facebook Business Manager account and enable WhatsApp on Kaleyra.

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Step 2. Kaleyra Integration in Raven

KeysDetails
From (WhatsApp Business Number)Phone number with country code or name. The Sender should be approved from WhatsApp.
API KeyAPI key for your account. Follow the steps here to create one.
SIDAccount SID (Security Identifier). Generated along with the API key. To check go to Developers > Select API Key > Edit
NamespaceThe namespace within which the Message Template is defined (WhatsApp portal)

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Step 3. Delivery Reports

Follow the steps to setup delivery reports:

  1. On the Raven dashboard, once you successfully add the Gupshup Integration, you will see it in the “Live” tab. Go to the Live tab, and click on Kaleyra WhatsApp. You will see a URL as Status Webhook, present in the integration. Copy this URL.
  2. Log in to Kaleyra console. Go to Settings > Enable WhatsApp Callback URLs to whitelist this callback url. Paste the Status Webhook URL copied in Step 1. here for more details.

Raven supports sending both Session messaging (User initiated) and Template messaging (Business initiated). Support for handling incoming messages for session messaging is coming soon.

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Step 4. Opt-ins

You can control access by specifying Raven’s IP address, or make sure Raven’s IP addresses are whitelisted and not blocked. Please check point 4 in the guide here.

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Advanced

IP Whitelisting

You can control access by specifying Raven’s IP address, or make sure Raven’s IP addresses are whitelisted and not blocked.

IPs: 65.2.109.100, 65.2.58.233

If you are facing issues with this integration or find something missing, please write to us at support@ravenapp.dev.

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