WhatsApp Template

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📜 Template

You can create the template while creating an Event with Whatsapp channel enabled. You can easily create/update the template content by editing the event.

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Template Components:

1. Message Type : Business initiated (Template Message) or User initiated (Session Message)
2. Content Type: Type of the whatsapp template (text / media / interactive)
3. Template Name: Name of the approved template
4. Whatsapp Message: Message text
5. Header (Only for Media & Interactive)
6. Reply Buttons (Only for Interactive)
7. Custom Data: Key value map that will be passed to your notification. You can use this to pass any additional data with the notification, like orderid, username etc.

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Dynamic Content

To pass dynamic or custom data in the template like invoice number, user name, tracking link etc., you should wrap it within handlebars {{ user_name }}. Raven uses Handlebars.js to parse the template and all handlebar operations are supported. Following Handlebars expressions are supported within templates:

1. Nested objects
2. #if, #each, #with

You will need to pass the value of the variables in the data object of Send Event API.

Example

Whatsapp Template:

Hey {{user_name}}, Thank you for your Order Id# {{order.id}} of amount {{order.amount}}.
{{#if premium}} Glad to have you as our Premium customer. {{/if}}

data object in API:

...,
"data": {
    "user_name": "Joe",
    "order": {
        "id": 123,
        "amount": 745
    },
    "premium": true
}

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🛎️ Important Links